Thank you for shopping at castlinegear.com. We hope you are satisfied with your purchase. If you are not completely satisfied with the product you received, we offer a simple and transparent return and refund service.
Return Period
Customers can request a return within 30 days of receiving the product.
Return requests after 30 days may not be approved unless otherwise stipulated by law.
Return Conditions
To be eligible for a return, the product must meet the following conditions:
The product is in unused condition;
The product has no obvious wear, damage, or alteration;
The product retains its original packaging and accessories;
A valid order number or proof of purchase is provided.
If the product does not meet the above conditions, we reserve the right to refuse the return request.
Non-Returnable Items
The following items are generally not eligible for return:
Used or damaged items;
Items damaged due to customer reasons;
Items that are not permitted to be returned by law.
Return Request Process
To request a return, please contact our customer service team first and provide:
Order number;
Purchaser’s name;
Product photos;
Reason for return.
Unauthorized returns may not be eligible for a refund.
Refund Processing
After receiving and inspecting the returned item, we will notify you of the refund review result via email.
If the refund is approved:
The refund will be returned to the original payment method;
Refund processing time is typically within 3 business days;
Bank or payment institution arrival time may vary depending on the institution’s processing speed.
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items, please contact us as soon as possible after receiving the item and provide relevant photos and order information. After verification, we will arrange a refund, replacement, or reshipment based on the actual situation.
Order Cancellation
After order submission, we will process and ship the item as soon as possible. If the order has not yet been shipped, you can contact customer service to cancel the order.
If the order has entered the shipping process or has already been shipped, it will be processed according to the normal return process.
Contact Us
If you have any questions regarding refunds, returns, or order processing, please contact us using the contact information provided at castlinegear.com. Our customer service team will assist you and resolve any issues as soon as possible.
